Japanese Sales Manager

Aon is in the business of better decisions

What the day will look like

CUSTOMER RESPONSIBILITIES

• Members of the Sales Team are assigned customers for whom they have overall responsibility; Sales Team members are not expected to take part in daily commerce with customers, but are expected to respond to direct own customer contact or advice from the Account Servicing team to contact or visit a customer for whatever reason, including renewals.
• To deliver Aon’s response to customer needs in a fast, efficient and professional manner. Such needs may relate to claims, members, premiums, market or product information, or non-insurance issues, and the Sales Manager is expected to develop consultative resolutions to such enquiries, with involvement as necessary of other Sales Team members.
• The selling of:
• Group insurance products for life, accident, disability and health to the corporate customer including Japanese corporate client
• Other lines for property and casualty to the corporate customer, in collaboration with other Aon Group segments
• Individual life products to the corporate customer’s employees, be those savings plans, annuities, mutual funds, or supplemental life for employees’ families
• Other individual lines such as auto and domestic, in collaboration with other Aon Group segments
• Non-insurance products, such as cards and personal loans
• Manage customer relationships in the area of benefits and retain existing clients to achieve financial results for the area, manage the overall customer satisfaction and profitability, guaranteeing delivery on time, within budget and with high quality for all assigned accounts.
• Define the scope of the methodology and proposal preparation and consulting contracts
• Know the national and local vendor marketplaces and leverage that knowledge on clients’ behalf, Manage vendor renewals and negotiations
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide periodic reports informing the performance of the medical plan, including loss ratio, frequency of the use, member profile, etc.
• Conduct analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); develop performance indicators for monitoring results
• Communicate to Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs
• Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
• Determine customers’unmet needs and translate internally for adequate follow up and develop strong customer relationships and assist the team members in growing revenue and compliance solutions within our existing client base.
• Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Develop and implement key account plans for assigned accounts. Identify products and pricing that meet customer needs and business objectives.
• Field account and product related direct calls from clients for issues and requests that require Account Manager involvement.
• Retain accounts through the development of strong relationships with key decision makers and users within an organization.
• Ensure customers are proficient in using services by identifying user needs and providing services options to meet those needs (e.g. training services).
• Proactively develop relationships with key users and provide Product Marketing team with customer feedback on product improvements.
• Develop a strong understanding of clients within assigned client portfolios that includes business drivers, strategies, competitive position in the marketplace, and industry trends.
• Build, enhance and execute long term client relationships and communication with key executives, decision makers and influencers, and to establish themselves as trusted advisors to this audience within the client organization.
• Ensure engagement of appropriate Aon strategies for all “impactful” revenue opportunities within the existing client base.
• Establish and build strong working relationships with Aon functional leaders and team members to ensure the successful delivery of services to your customers

Skills and experience that will lead to success

• Bachelor Degree or higher in Marketing
• Minimum 5 years group insurance proven experience
• Good interpersonal and excellent communications skills
• Service-minded and able to handle internal/external complaints
• Management or supervision skills
• Organized
• Self-learner, self-starter, able to work under pressure
• Written and spoken fluency in Japanese and English
• Good computer skills – Word, Excel, PowerPoint and Lotus Notes

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.