Customer Service Representative - Mandarin - Bangkok

Overview

We are seeking a Mandarin-speaking Customer Service Representative to join our team in Bangkok. The successful candidate will be responsible for providing excellent support to customers through email, chat, and phone calls, ensuring prompt and effective solutions.

Qualifications

Requirements

• Thai nationals: Minimum Diploma qualification

• Expatriates: Bachelor’s Degree with at least 2 years of relevant work experience

• Strong proficiency in reading, writing, and speaking Mandarin

• Willing to relocate to Bangkok

• Ability to work on rotational shifts

Benefits for Expatriates

• Visa sponsorship

• Hotel accommodation provided

Responsibilities

• • Respond to customer inquiries via email, chat, and phone in a timely and professional manner

  • Provide accurate information and solutions to customers’ needs

  • Maintain detailed and updated records of customer interactions

  • Collaborate with internal teams to resolve customer issues efficiently

  • Ensure service quality standards and performance targets are consistently met