Key Responsibilities
Troubleshoot end-user issues across various platforms including workstations, servers, networks, voice systems, and mobile devices.
Handle endpoint service requests such as installations, upgrades, backups, monitoring, and break-fix analysis.
Coordinate with vendors for hardware-related concerns and service provisioning.
Escalate unresolved incidents and collaborate with internal teams or third-party providers.
Maintain workstation security and data integrity through access control, patching, and configuration hardening.
Support infrastructure tasks including preventive maintenance, network setups, and voice system monitoring.
Participate in improvement initiatives and serve as a Dedicated Support Engineer when required.
Who We're Looking For
Graduate of Engineering (preferably in Electronics & Communications, Computer, or Electrical Engineering) or B.S. in Computer Science / Information Technology.
Experience in an IT-related role, with technical exposure to workstation/server/network/voice administration and PC hardware troubleshooting.
Strong command of English (oral and written).
Familiarity with standards such as ISO 20000, ISO 27001, ISO 22301, and CMMi for Services.
Background in Service Support, Service Delivery, IT Service Management, and IT Operations.
