Customer Support Operations Agent

<gh-intro>

<text>We are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team working across our ride-hailing businesses. This position is based in our office in Bangkok, Thailand.</text>
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<gh-about-us>
<title>About us</title>

<text>

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission!

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<gh-role-detail>

<title>About the role</title>

<text>

As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.

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<gh-responsibilities>

<title>Main tasks and responsibilities:</title>

<bulletpoints>

• <point>Working across our passenger transport customers.</point>
• <point>Relying on Bolt’s best practices as well as your common sense.</point>
• <point>Working on issues in English and Thai.</point>
• <point>Helping improve our processes and frameworks, interacting with counterparts in other Bolt markets.</point>
• <point>Being part of creating an exceptional customer experience for our riders and drivers.</point>

</bulletpoints>
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<gh-requirements>

<title>About you:</title>

<bulletpoints>

• <point>You are fluent in Thai and English, both written and spoken</point>
• <point>You have at least 1 year of work experience in any customer-facing role</point>
• <point>You have a positive and hard-working attitude</point>
• <point>You have attention to details</point>
• <point>You are willing to work daytime and evening shifts</point>
• <point>You are willing to work (some) weekends</point>

</bulletpoints>
<text>

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!

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<gh-perks>

<title>Why you’ll love it here:</title>

<bulletpoints>

• <point>Play a direct role in shaping the future of mobility.</point>
• <point>Impact millions of customers and partners in 600+ cities across 50+ countries.</point>
• <point>Work in fast-moving autonomous teams with some of the smartest people in the world.</point>
• <point>Accelerate your professional growth with unique career opportunities.</point>
• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>
• <point>Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.</point>
• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location and role.</text>
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