Job Description :
- Handle the process of receiving incident notifications and recording claims, including setting and adjusting claim reserves.
- Review and approve escalated claim payments and expense adjustments.
- Oversee the provision of loss survey services.
- Manage reinsurance claim documentation.
- Handle documentation related to subrogation and legal proceedings.
- Provide direction and guidance to team leaders and front line staff as needed.
- Lead efforts to strengthen Claims management.
Qualifications :
- Bachelors degree or higher in Law, Insurance, Business Administration, Marine Transport, or a related field.
- At least 5 - 7 years of experience in insurance claims handling, especially in marine and specialty (non-motor) insurance.
- Strong knowledge of insurance policies, claim procedures, reinsurance, and legal aspects related to claims.
- Experience in managing claim reserves, claim payments, subrogation, and legal proceedings.
- Ability to lead and develop a claims team with effective people management and coaching skills.
- Excellent analytical and problem-solving skills.
- Strong communication and negotiation skills with both internal teams and external stakeholders.
- Proficiency in English (especially for reading and drafting claim reports and correspondence with reinsurers).
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