A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
The Assistant IT Manager is responsible for the management, implementation, and usability of technology systems in the hotel. This role ensure that the IT infrastructure supports all hotel operations, including front office, housekeeping, accounting, food and beverage systems, reservations and guest internet services. The Assistant IT Manager works closely with other department heads to meet their technology needs and resolve technical issue promptly.
Systems Management
- Oversee daily Operation of all IT systems including servers, networks, PMS(Property Management System), POS,CRM,Telephone systems, CCTV and WiFi.
- Ensure system backups are performed regularly and data integrity is maintained.
Support and Maintenance:
- Provide technical support to hotel staff and ensure prompt resolution of IT issue.
- Maintain IT hardware, Including destops,laptops,printers, routers,switches and other peripheral devices.
Security and Compliance:
- Implement cybersecurity measures to protech hotel systems and guest information.
Buggeting and Procurement:
- Plan and manage the IT budget.
- Evaluate and recommend hardware/software for purchase in alignment with hotel’s needs.
Training and Development:
- Train staff on IT procedure, software use and best practices.
- Stay updated with current technology trends and recommend innovations.
What We need from you:
- Bacherlor’s degree in IT,computer Sciense or related field.
- Minimum 3-5 years of experience in IT support or management
- Strong knowledge of hotel systems(eg.Opera, Fidelio,MICROS, etc.)
- Excellent problem-solving skills and customer service orientation
- Ability to manage multiple tasks and work under pressure.
- Strong communication and interpersonal skills.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
