Account Executive is responsible for ensuring that Senior Account Executives provide satisfactory service to customers by recommending insurance companies, insurance products, quoting prices, advising on benefit upgrades, coordinating day-to-day account servicing, solving problems and answering inquiries. The Senior Account Executive runs a call centre which is the primary point of customer contact. The Senior Account Executive distributes knowledge from the call centre to the sales (reports to Marketing and Sales Managers) and operations (reports to Operations Manager) teams.
Aon Is In The Business Of Better Decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.
What The Day Will Look Like
- Call center management; telephone marketing; registration of complaints; co-ordination of account servicing; timely collection of premium; preparation of template quotations and presentation materials; compliance; attend customer and prospect presentations with managers; assist in the preparation of budgets.
- Manage projects for large complex clients, guaranteeing delivery on time, within budget and with high quality.
- Manage client relationships in the area of benefits and retain existing clients to achieve financial results for the area, manage the overall customer satisfaction and profitability for all assigned accounts.
- Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
- Investigate, track, and resolve customer and client concerns; identify trends and implement solutions.
- Develop strong customer relationships and learn how to coach the team members in growing revenue and compliance solutions within our existing client base.
- Proactively conduct strategic account reviews with all assigned customers on a regular basis to review service needs and usage trends. Develop and implement key account plans for assigned accounts. Identify products and pricing that meet customer needs and business objectives.
- Ensure engagement of appropriate Aon strategies for all “impactful” revenue opportunities within the existing client base.
- Establish and build strong working relationships with Aon functional leaders and team members to ensure the successful delivery of services to your customers
Customer Inquiries
- To respond to customer inquiries in a fast, efficient and professional manner. Such inquiries may be related to claims, members, premiums, market or product information. To record and log complaints and communicate them to Marketing Manager.
Marketing
- Assessment of customer sales and marketing opportunities
- Assist in the preparation of marketing materials
- Co-ordinate renewal process and renewal strategy input to sales team
- Monitors compliance issues
- Effective at cross-selling for interdependency
- Follow-up with renewal offer and placement confirmation
- Update Aon new innovation to the clients, such as VB, Flexi-benefit, wellness and other.
- Support Aon new project by working closely with the team and drive project with team.
Database Management
- Ensuring that the contact database contains the customer’s latest data
- Data entry and maintenance of the database
- Mass e-mailings
Internal Marketing
- Under the supervision of the Director, the Senior Account Executive should assist in the implementation of internal marketing activities between ACL and other segments.
External Marketing
- Under the supervision of the Director, the Senior Account Executive is responsible for assisting in the development and implementation of external marketing activities with the objective of introducing new business and new clients or of marketing new product opportunities.
Skills And Experience That Will Lead To Success
- Bachelor’s degree or higher in Insurance or any related fields.
- At least 2 years experience in Group insurance industry
- Good interpersonal and excellent communications skills
- Service-minded and able to handle internal/external complaints
- Self-learner, self-starter, able to work under pressure
- Excellent in both Thai and English Communication
- Good computer skills – Word, Excel, PowerPoint, Outlook
How we support our colleagues
In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.
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