Customers Service Supervisor

Thailand

Position Description

Report to: Operations Manager and DIM (Dealer Inventory Management)
Work Location: K.M. 21
Responsibilities:

• Manage back order recovery in order to meet the right time and the right quantity for dealers
• Operate with various functions such as material management, Manufacturing, Purchasing and suppliers to provide ETA information for all dealer orders classes
• Operate with dealers for time plan orders to minimize inbound cost
• Assist dealers for back order recovery solutions
• Lead investigation on any deviations related to dealer orders
• Operate with CDC (Central Distribution Center) or RDC (Regional Distribution Center) to reduce discrepancy of imported parts.
• Issue discrepancy claim on time and control discrepancy parts storage time in warehouse
• Manage exportation documentation for smooth export logistics such as buy back, discrepancy parts return
• Operate and lead meeting with freight forwarders to meet lead time performance and solve issues
• Analyze root causes and solve problems in case effect from back order recovery, ETA import & export
• Be contact point and collaborates with customers service functions in overseas operations
• Initiate standard operation procedure and work instruction for customer service functions
• Be back up person in operations team such as Order handling, Shipping administration
• Generate ideas for continuous improvement in operational functions
• Escalate back order recovery, import and export issues to cross functional meeting
• Provide essential reports which are related to import and export for dealers such as order confirmation

• Bachelor’s degree / MBA in Supply chain
• Min 5 years experiences in freight forwarding or Import/Export,(Automotive parts would be advantage)
• Experiences in purchasing, freight management or project management
• Excellence in MS excel, Power point and Power BI (would be advantage)
• High presentation skill
• High negotiation skill
• Fluency in English
• Prioritize, Proactive and Initiate
• Strong human relations and communication skill
• Self-confidence, self-driven, energetic and positive attitude
• High service mind and sense of urgency

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands - Volvo, Volvo Penta, UD Trucks, Terex Trucks, SDLG, Renault Trucks, Prevost, Nova Bus, Mack, Eicher, Dongfeng Trucks and Arquus.

UD Trucks is an international commercial vehicle solutions provider based and headquartered in Japan. UD Trucks develop, produce and sell a wide range of heavy, medium and light-duty vehicles, supporting smart logistics solutions across 60 countries. Our trucks go the extra distance, giving our customers extra fuel mileage and uptime.
Our 8,000 smart, modern and diversified colleagues work with passion, trust and change to stay ahead for performance. We will always go the extra mile for our customers and business partners.

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