We are urgently seeking for our vacancy job as below detail.
Position: Team Leader, Customer Service, Airfreight
Location: Head Office, Rama 9, Bangkok
Key Responsibilities: -
- Act as key contact for allocated customers. Accept and process orders for handed over to operations.
- Supervises and manages a team of people, which will include organizing work schedule.
- Closely monitor operations and drive through performance to meet KPIs criteria.
- Update and monitor shipment to all. Being customer centric.
- Provide quotations for farming customers and lead to sales.
- Handle customer inquiries/request, irregularity and complaints.
- Update details in CW1
Qualification: -
- Bachelor’s Degree or higher in Logistics, Business Administration or related field.
- At least 5-8 years’ experience in Freight Forwarding Business.
- Good knowledge of customer services processes and systems.
- Ability to identify and meet customer needs in a pleasant and friendly manner.
- Strong interpersonal and cooperate with all levels including management.
- Good command of written and spoken English.
- Strong Leadership skills.
Welcome! Please submit your resume and documents for interview consideration.
Note: Guarantee Bonus / Target Bonus / Group Insurance / Opportunity growth in the organization.