About FWD Group
FWD Group is a pan-Asian life and health insurance business that serves approximately 30 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance.
For more information, please visit www.fwd.com
Job Purpose
Responsible for the management and delivery of general IT services to support the operations of the field companies. These include IT Technical Support, IT Operations and IT Helpdesk with good quality and just the right time.
Key Responsibilities
IT Technical Support and Service
Achieve IT Services and Support team with committed SLA level and good quality
Provide all service request for workstation
Manage workstation stock and inventory
Manage workstation to security compile with FWD Group policy
Provide IT technical support for staff
IT Operation
Provide monitor and notify for all batches scheduler finish by desire time
Provide monitor and notify/escalate for system health, application and hardware
Deploy application and batches within request time
IT Helpdesk
Provide services for help users able to do they job didn’t have technical problem
Provide onboarding services for staff to get necessary services from IT when start work with appropriate time