Job Description
Job Description
Respond to customer queries promptly and professionally
Communicate solutions and information to merchants and consumers effectively
Route escalations to the appropriate channels
Engage in training and development initiatives to improve technical and soft skills
Ensure timely follow up and ensure exceptional service to meet the overall business goals
Job Requirement:
Will be required to work rotating shifts, including weekends and public holidays
Must have previous experience in providing exceptional customer service
Strong background in logistics, both air and road transport is a plus
Experience in e-commerce and start-up environments will be highly advantageous
Proficiency in using various communication channels such as E-mail, Chat, and Social Media
Fresh grads are welcome to apply
Mandarin proficiency is a MUST
Qualifications & Skills
Respond to customer queries promptly and professionally
Communicate solutions and information to merchants and consumers effectively
Route escalations to the appropriate channels
Engage in training and development initiatives to improve technical and soft skills
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.