Project-based role focusing on end-to-end project management of various initiatives under customer service department - aiming to improve customer experience.
Responsible for project initiation, planning, execution, monitoring, and evaluation.
Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
Maintain and manage project timelines, expectations, tasks, and resources.
Ensure that every parties involved in the projects are doing their part timely and accurately.
Ensure that the project status, issues, or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
Requirements: Bachelor's/ Master s degree with 3 years working experience in related field.
Experience in managing expectations, communicating with stakeholders, and handling various business process-related projects.
Ability to work individually and drive the initiative by himself/herself.
Ability to identify the correct problems and develop a sound hypothesis for the stated problems.
Strong analytical, structured thinking, and problem-solving skills.
Strong communication skills in English & Thai both written and verbal format.
E-commerce experience is preferable.
Job skills required: Project Management, English