Associate, Payment Operations Excellence

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The operation team is a longstanding team responsible for ensuring day-to-day operation goes efficiently and best serving our partners. We make an impact by strengthening our Grab ecosystem and offering even better solutions to our partners. Our team is made up of young and energetic crews. If you are looking for a fun and challenging environment, then you should join our team!

Get to Know the Role

We are looking for an Associate, Payment Operations Excellence to collaborate with internal and external stakeholders, ensuring smooth and accurate financial processes that benefit both our partners and our business. This role plays a key part in building a robust financial ecosystem that supports our partners in running their operations efficiently. If you believe you have what it takes, we'd love to hear from you. In return, you'll gain valuable experience working with diverse stakeholders and learn how Grab operates across multiple perspectives, setting the stage for your future career growth.

This role reports to Director, Central Operations - Thailand, based onsite at our Bangkok office.

The Critical Tasks You Will Perform

• Work closely with partner finance reconciliation and operations teams, ensuring accuracy, efficiency, and compliance with financial regulations and company policies.
• Coordinate with cross-functional teams to define, implement, and improve financial processes, focusing on streamlining operations and enhancing overall productivity.
• Collaborate with the Regional Automation Team to design, develop, and implement automated solutions for reports, invoices, and ad hoc tasks, leveraging cutting-edge technologies and best practices.
• Validate, enhance, and maintain payment policies to align with evolving business needs, industry standards, and regulatory requirements.
• Continuously identify, propose, and implement scalable process improvements and automation opportunities to drive operational excellence and cost savings.
• Conduct regular audits and analyses of payment operations to identify trends, anomalies, and areas for improvement, presenting findings and recommendations to senior management.
• Develop and maintain comprehensive documentation for all processes, procedures, and systems within the payment operations domain.
• Serve as a subject matter expert on payment operations, providing guidance and support to internal stakeholders and external partners as needed.
• Manage and resolve complex payment-related issues, coordinating with relevant departments and external entities to ensure timely resolution.
• Participate in cross-functional projects related to payment systems upgrades, integrations, or new product launches, ensuring smooth implementation and minimal disruption to operations.
• Monitor industry trends, regulatory changes, and technological advancements in the payment landscape, recommending strategic initiatives to maintain competitive advantage.
• Support ad hoc requests and special projects as assigned by management, demonstrating flexibility and adaptability in a fast-paced environment.

Qualifications

What Essential Skills You Will Need

• A Bachelor's Degree in Finance, Accounting, or a related discipline.
• At least 1 years of experience in auditing or consulting for finance process improvements.
• Analytical skills, critical thinking with data-driven mindset
• Self-motivated and quick to learn, capable of working independently in a dynamic and fast-paced environment.
• Excellent spoken and written English proficiency for communication and negotiation
• Prior experience in the eCommerce industry is an advantage.
• A minimum of 2 years of experience managing teams is an advantage.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.