Application Support (Chiang Mai Office)

Project

Application Support / Technical Support
Be a part of an experience professional services team who support various projects including one of the well known commerce company in Thailand

Job Function:

Job Description:

• Provide application technical support to customers/users within the company
• Manage ticket query system and ensuring comprehensive database of queries and resolutions is kept up to date
• Perform in analysis the software application functionality and suggest improvements
• Ensure effective front end and back end functionality of applications
• Maintain and update technical documents and procedures
• (L1) Identify and resolve technical issues by analyzing logs, modifying configuration
• (L2) Identify and resolve technical issues by analyzing logs, modifying configuration, query the database, re-import data and so on
• Responsible for creating and maintaining operational documentation, handover notes, and knowledge bases
• Participate in a rotating shift schedule (5 working days per week) providing 7-day support coverage across two shifts (Morning/Evening)

Requirement:

• Bachelor’s degree of Computer Science, Computer Engineer, Information Technology or any related field
• At least 1 year as Application Support, IT Support or Technical Support
• Experienced user and confident in computer software and application
• Basic knowledge and practice in SQL query, logs analysis would be advantageous
• Familiarity with ticketing systems, incident management tools, and service level agreements will be advantageous
• Good awareness of Customer Care
• Able to work well under pressure
• Ability to take initiative and passion for learning and self development
• Good inter-personal skills, with ability to help users
• Fresh grads with a determined interest in commencing or transitioning their career path to Application/IT support will be considered
• Proficient in spoken, written, and reading skills in English, with a strong emphasis on communication is mandatory.
• Able to work in Shift (Current times are 7:30 -15:30 and 15:00-22:30), 5 day a week

Welfare Benefits: