We are looking for Account Manager in our Water division in Bangkok who has good experience in handing accounts and customer service experience. Principal Accountabilities:
Preferred Qualifications:
- Manage assigned clients including coordination with all appropriate service areas and ensuring accurate and timely project completion and delivery of superior customer service.
- Manage work order for new projects and maintenance and revision of existing products for existing clients.
- Review client requests for new services or products and route to appropriate group as needed.
- Educate and communication other key information relevant to the certification process to assigned clients.
- Accountable for quotations and updating of project scope for existing clients.
- Manage and maintain documentation and database systems for assigned clients and products.
- Work closely with Technical Reviewers to assure reviewers can complete their assigned duties and tasks.
- Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction.
- Support BDMs for the marketing activities (tradeshows, seminars, customers ’ visits and training etc.)
- Provide information regarding certification requirements and decisions to clients, accreditation representatives, auditors and regulators as needed.
- Perform other duties as assigned.
- Bachelor ’ s degree; preferably in a business or scientific area of study
- Excellent teamwork skill, time management, and organizational skills
- Excellent verbal and written communication skills in Korean and EnglisH
- Proficient in Microsoft Office Suite, i.e. Word, Excel, PowerPoint, Outlook, etc.
- Highest work ethics and integrity
- Able to analyze problems, make decisions and take initiatives
- Attention to detail and high level of accuracy
- Service minded
- Documented successful NSF experience
- Familiarity with the assigned project industry and relevant technical standards.
- Three (3) years relevant account management or customer service experience