Account Manager II Water

We are looking for Account Manager in our Water division in Bangkok who has good experience in handing accounts and customer service experience. Principal Accountabilities:

• Manage assigned clients including coordination with all appropriate service areas and ensuring accurate and timely project completion and delivery of superior customer service.
• Manage work order for new projects and maintenance and revision of existing products for existing clients.
• Review client requests for new services or products and route to appropriate group as needed.
• Educate and communication other key information relevant to the certification process to assigned clients.
• Accountable for quotations and updating of project scope for existing clients.
• Manage and maintain documentation and database systems for assigned clients and products.
• Work closely with Technical Reviewers to assure reviewers can complete their assigned duties and tasks.
• Meet with clients (in office, tradeshows, or their facilities) as needed to ensure ongoing customer satisfaction.
• Support BDMs for the marketing activities (tradeshows, seminars, customers ’ visits and training etc.)
• Provide information regarding certification requirements and decisions to clients, accreditation representatives, auditors and regulators as needed.
• Perform other duties as assigned.

Required Qualifications: