At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Web Adoption Strategy & Implementation:
Develop and execute strategies to increase awareness, understanding, and adoption of the web portal among target user groups.
Identify key user segments and tailor adoption initiatives to their specific needs and workflows.
Collaborate with stakeholders to integrate the web portal into existing processes and workflows.
Monitor and track web portal usage and identify areas for improvement in adoption rates.
Training Program Development & Delivery:
Design, develop, and deliver engaging and effective training programs (in-person, virtual, and self-paced) on the features, functionalities, and best practices for using the web portal.
Create comprehensive training materials, including user guides, tutorials, FAQs, and video demonstrations.
Customize training content to address the specific needs of different user groups.
Schedule and coordinate training sessions and ensure adequate participation.
Evaluate the effectiveness of training programs through feedback and assessments and make necessary adjustments.
Web Portal Support & Communication:
Serve as the primary point of contact for user inquiries and provide timely and effective support related to the web portal.
Develop and maintain clear and concise communication channels to disseminate information about web portal updates, new features, and best practices.
Gather user feedback and relay it to relevant teams for continuous improvement of the web portal.
Create and maintain a knowledge base or FAQ section for self-service support.
Web Performance Monitoring & Reporting:
Utilize web analytics tools (e.g., Google Analytics) to track key performance indicators (KPIs) related to web portal usage, user engagement, and content performance.
Generate regular reports on web performance, highlighting trends, insights, and areas for improvement.
Analyze data to understand user behavior and identify opportunities to optimize the user experience and drive desired outcomes.
Present web performance reports to stakeholders in a clear and concise manner.
Collaboration & Continuous Improvement:
Work closely with web development, content, and other relevant teams to ensure the web portal meets user needs and business objectives.
Stay up-to-date with the latest web technologies, trends, and best practices.
Identify opportunities for process improvement related to web adoption, training, and performance monitoring.
Contribute to the ongoing development and enhancement of the web portal based on user feedback and data analysis.
Category: Customer Support
