Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The Supply – Stays team plays a key role in shaping these stays. As a multidisciplinary team, we partner with Hosts to conceptualize and develop high-quality, repeatable, and commercially viable offerings that align with our brand values. Airbnb is seeking a Senior Market Manager with a primary focus onThailand, to support and grow our network of Hosts and Partners. This role will be part of the Supply – Stays team and report to the Senior Manager, Field Operations
The Difference You Will Make:
As a Senior Market Manager, you will be responsible for the supply health and growth in Thailand by managing a program to grow small/core hosts and drive acquisition strategy to grow high-quality inventory (boutique hotels and serviced apartments /non-hotel licensed supply and unique accommodations. Focusing on these responsibilities, you will build Airbnb’s strong market presence in your assigned region by collaborating with other teams as the local in-market expert. As someone who knows the Airbnb mission and values inside out, you will drive all phases of supply acquisition, supply retention and market success, including acquisition strategy development, generating and converting supply leads, and strategic partners relationship management, as well as creating them from scratch. You will help develop and iterate scalable localized supply management strategies for both developed and highly competed market destinations and nascent and relatively untapped new markets ultimately ensuring our long-term market success.
A Typical Day:
- Prospect and onboard new, high-quality supply (Unique accommodations, non-hotel licensed supply, Boutique Hotels and service apartments) in your assigned geography
- Create and deploy scaled strategies and program to effectively manage & optimize accounts in Thailand
- Build and manage partner relationships within assigned territory, develop strong and long-lasting partnerships to grow high quality supply in the assigned geography
- Analyze data and utilize data-driven recommendations to identify and action on strategic opportunities in your region to increase bookings
- Proven ability to handle operational complexity and ability to maximize the impact of resources
- Program manage and scale strategic supply acquisition initiatives that contribute to supply growth in the assigned geography
- Develop deep knowledge of your assigned geographic markets and become the go-to source for all information relating to local trends and market dynamics for internal and external partners
- Maintain a baseline understanding of the technical integration of various software partners to provide the appropriate support to your clients
- Represent Airbnb in external meetings and events with hosts or strategic partners in your geography
- Educate hosts on all significant product changes and cascade feedback on product and policy to the relevant internal stakeholders
- Hold regular optimization calls and business reviews with your partners
- Respond to and deliver exceptional service to your strategic accounts in a timely and efficient manner, occasionally traveling to your geography to provide in-person support and guidance
- Support host community programs in your region
- Work cross-functionally with product, communications, public policy, and customer support teams to ensure our long-term market success
Your Expertise:
- 8+ years of experience in new business development, account management and strategic partner management
- 2+ years of hospitality/travel/Real estate industry experience (nice to have)
- Strong time management and prioritization skills
- Proven track record of being able to effectively work a new business lead pipeline management and/or a book of business
- Excellent communication and presentation skills and ability to communicate effectively with clients via phone, email, and in-person
- Proficient quantitative skills and proven ability to interpret and apply data throughout your day-to-day work
- The ability to get things done with constantly changing priorities, projects and deadlines
- Available to travel to assigned geography
- Passion for Airbnb, travel, real estate, and the sharing economy - being an Airbnb host is a plus
- Proven experience working cross-functionally
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments;
- Ability to work within tight deadlines, adjust to changes in priorities, and balance short-term needs with long-term strategic initiatives;
- Highly proficient in using CRM software, specifically in working with leads, opportunities and other core objects - Salesforce experience is a plus
- Self-starter who is resourceful and self-sufficient
- Fluency in Thai/English in both verbal and written communication. Business professional level proficiency in Mandarin is advantageous
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
