Senior Account Manager – Account Management, Securities Services
Securities Services
GCB4
Some careers grow faster than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate.
We are now inviting qualified individuals to join the team in this specific role.
HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enahce their performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, Securities this team a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
Key Responsibilities
- Act as the key relationship point for select strategic clients across multiple products and jurisdictions.
- Partner with Client Executives, Service Managers, Sales Directors, Product and Operations to ensure:
- High client satisfaction, retention, and zero-attrition targets
- Execution of client plans, service reviews, and due diligence
- Strong governance frameworks and meeting cadences
- Proactively manage client queries, issues, and escalations (non-operational).
- Drive service improvement initiatives and support client adoption of digital tools.
- Promote cross-sell opportunities and contribute to commercial growth, including fee management, SLAs, and aged debtors.
- Align with product roadmaps and represent client feedback for future developments.
- Where no Client Executive is assigned, act as the client lead, owning commercial and relationship responsibilities.
Stakeholder Management
- Build deep internal relationships across virtual client teams: Product, Operations, Digital, Sales, and Coverage.
- Lead and represent HSBC at client events, meetings, and forums.
- Deliver effective reporting, client feedback management, and ensure compliance with internal controls.
Key Responsibilities
- Act as the key relationship point for select strategic clients across multiple products and jurisdictions.
- Partner with Client Executives, Service Managers, Sales Directors, Product and Operations to ensure:
- High client satisfaction, retention, and zero-attrition targets
- Execution of client plans, service reviews, and due diligence
- Strong governance frameworks and meeting cadences
- Proactively manage client queries, issues, and escalations (non-operational).
- Drive service improvement initiatives and support client adoption of digital tools.
- Promote cross-sell opportunities and contribute to commercial growth, including fee management, SLAs, and aged debtors.
- Align with product roadmaps and represent client feedback for future developments.
- Where no Client Executive is assigned, act as the client lead, owning commercial and relationship responsibilities.
Stakeholder Management
- Build deep internal relationships across virtual client teams: Product, Operations, Digital, Sales, and Coverage.
- Lead and represent HSBC at client events, meetings, and forums.
- Deliver effective reporting, client feedback management, and ensure compliance with internal controls.
- Minimum 8 years’ experience in securities services, client management, business change, or operational leadership.
- Strong track record in managing institutional client relationships and delivering commercial results.
- Excellent communication and presentation skills; ability to lead discussions and influence stakeholders.
- Solid understanding of client operating models, governance, controls, risk, and regulatory compliance.
- Demonstrated agility to adapt in a fast-changing, digital-first environment.
- Collaborative, team-oriented mindset with strategic thinking and execution capability.
