Operation Manager
About the job
- Operational Leadership; Manage critical insurance cases for international clients and navigate complex customer needs.
- Team Management; Lead, mentor, and motivate your team by understanding individual strengths helping each member grow professionally.
- Process Optimization; Work closely with our Head of Operations to identify and implement process improvements that boost team performance.
Responsibilities
- Operational Oversight; Direct and manage day-to-day operations, ensuring efficiency, productivity, and adherence to company policies and procedures.
- Team Management; Supervise and lead operational teams, providing guidance, support, training and motivation to help them achieve performance goals.
- Process Improvement; Identify areas for improvement and implement strategies to streamline processes, reduce costs, and enhance operational efficiency.
- Relationship Management; Maintain positive relationships with existing clients, external providers and internal stakeholders.
- Product Management; Understand the products available from the market and maintain in-depth details of product features.
- Customer Service; Provide support to clients, providers and internal stakeholders to ensure a positive service experience is delivered.
- Reporting; Obtain information and statistics relating to client and provider activity and present in an objective driven format.
- Administration; Organize and manage administrative processes effectively and efficiently.
- Representation; Promote and support the corporate visions, values and brand identity of Alliance by acting as an ambassador of the company at all times.
Qualifications:
- Bachelors degree in a related field
- 2-3+ years of experience in a Senior, Specialist, Supervisor, or Team Lead role within the insurance industry
- Proven advanced knowledge of insurance operations
- Experience in the financial services or insurance industry, with the ability to further develop expertise in insurance products and broking
- Strong leadership, analytical, critical thinking, planning, and organizational skills
- Highly responsible, ambitious, open-minded, determined, progressive, curious, and emotionally intelligent
- Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), with good knowledge of internal systems and tools
- Fluent or native-level English communication skills (both written and spoken)
- A natural leader with a passion for efficiency, collaboration, and continuous growth
If you're ready to lead a team, streamline operations, and make your mark in an international environment, don't look any further! We recommend you apply, Send your resume to: [email protected]
- #Cobroke with Tarn
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