Drive loyalty performance metrics across hotels to identify trends, gaps, and opportunities for improvement.
Provide operational support to hotels to ensure consistent and effective implementation of loyalty program standards and processes.
Serve as the primary point of contact for hotel teams regarding loyalty program operations, resolving queries and supporting issue resolution.
Deliver training and guidance to hotel staff on loyalty program processes, tools, and best practices to enhance on-property execution.
Collaborate with commercial and marketing teams to drive initiatives that increase member acquisition, engagement, and revenue contribution.
Support audits and compliance checks related to loyalty operations to ensure adherence to brand standards and program rules.
Contribute to the development of operational tools, resources, and documentation that facilitate loyalty program delivery at hotel level.
Assist in preparing reports and presentations on loyalty program performance for internal stakeholders.
Qualifications Bachelor Degree in Advertising, Marketing or Communications or related field.
Minimum of 3-5 years experience in a Marketing or Communications role.
Advertising or Marketing or PR Agency experience will be advantageous.
Strong people management skills and experience.
Excellent communication and presentation skills in English language, with Thai and/or Vietnamese language proficiency advantageous.
Results-oriented mindset.
Ability to work independently and as part of a team.
Additional Information Develop your talent through Accor s learning programs.
Opportunity to grow within your property and across the world!.
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Job skills required: English, Vietnamese, Compliance
Report job
