MAIN PURPOSE
The L&D Manager will drive business performance and elevate the client experience across Cartier Thailand by owning and delivering impactful learning solutions aligned with organizational business strategies. This role will focus on enhancing retail capabilities, fostering a culture of continuous improvement, and ensuring a high return on investment for all learning initiatives.
STRATEGIC LEARNING ALIGNMENT
- Report directly to the Managing Director of Thailand and functionally to the Regional Head of L&T and align learning initiatives with business strategies, ensuring all programmes support the overarching goals of the organisation.
- Deliver learning initiatives in line with global and regional priorities and carrying out capability and learning needs assessments in line with local business strategy.
LEARNING PROGRAMME DEVELOPMENT, DELIVERY & FACILITATION
- Develop and execute an annual learning plan that includes conducting tailored Retail programmes to meet office and retail population needs.
- Design and deliver local solutions and workshops that enhance the client experience, leveraging new tools and methodologies to ensure engaging and effective learning.
- Focus on in-boutique coaching and classroom facilitation as required
COMMUNITY BUILDING
- Foster community engagement among key talents enhancing collaboration and shared learning across various product categories (High End, Watch, Core Communities).
- Collaborate with different teams to advise and support their training activations.
PERFORMANCE ENABLEMENT, COACHING & DEVELOPMENT
- Supervise Assistant L&D Manager, Sales Coach for day-to-day operations.
- Monitor and evaluate the effectiveness of learning interventions, ensuring a high transfer of learning and demonstrating a clear ROI.
- Coach retail teams to enhance their skillset and ultimately achieve their sales KPIs.
- Consistently visit boutiques to enable performance and provide skills support to teams.
ADMINISTRATIVE & OPERATIONAL EXCELLENCE
- Be accountable for maintaining accurate training records in the LMS
- Measure and follow-up results of each training session to improve L&D activity.
- Monitor participant evaluations (in class and e-learning) and mandatory KPIs defined by the Maison.
- Track and manage budget to ensure spend is aligned with L&D annual plan
KEY COMPETENCIES
- You have 5- 7 years of relevant experience with a focus in the retail or service industry
- You have a Bachelor’s degree in Psychology, Business Administration, Human Resources Management, or any other relevant discipline
- You are proficient in MS Offices
- You have excellent communication in English (Mandarin is a plus)
- You have strong people skills – coaching and facilitation techniques
- You have leadership skill
- You have strong strategic project thinking and project management skills
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