At Omise, we believe the digitalization of the economy has opened up the world and offers endless opportunities to grow and make meaningful connections with one another. Omise is powered by its payment infrastructure sister company, Omise Payment Holdings, which provides one-stop online payment solutions.
Omise connects people, businesses and society in innovative ways to provide fair and open access to a growing economic ecosystem under its vision of enabling access to the digital economy for everyone. We are on a mission to make digital finance seamless and borderless for people and businesses. Our solutions are used by thousands of companies worldwide including Toyota, ByteDance, ICBC, SCB, True, Allianz Ayudhya, McDonald’s, BMW, King Power and Pomelo.
We are obsessed with solving financial coordination problems and developing new business models and technology that enable businesses to grow. We focus on addressing financial complexities and chokepoints by offering seamless and borderless solutions for our customers because we want them to focus on their core business and value proposition.
As a value-driven organization, we are dedicated to selecting and retaining the sharpest minds across all functions. Help us make digital finance seamless and borderless for people and businesses.
Why we need you
We are looking for KYC Assistant who ensure applications from customers are complete for Know Your Customer (KYC) processes. This role involves performing daily operations to help achieve compliance with local and international regulations and policies.
Omise allows online businesses in Thailand, Japan, Malaysia and Singapore to accept payments in a sophisticated yet simple way. The work of our Know Your Customer team is essential for our success to enable merchants to sign up with our services.
What you will do
- Review customer’s submitted applications, ensuring application data is complete and meets establishment standards.
- Collect and document data necessary for application approval.
- Compiling, verifying accuracy and sorting information to prepare for KYC process.
- Communicating with customers through various channels including phone, email, video conferencing.
- Support in documenting, improving and automating KYC processes.
- Follow procedures, guidelines and policies.
- Support KYC analyst and KYC manager with other tasks.
Who you are
- No experience required (any experience in customer service or familiarity with the KYC process is a plus)
- Ability to converse in English and Thai on a professional level (written & spoken)
- Interest in researching, analyzing, investigating, and working with documents and data entry
- Able to work quickly and decisively: combining efficiency with competence
- Good attention to details
- Organization skills, with an ability to stay focused on assigned tasks
How to apply
If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:
- The hiring team will review your application
- 1 Interview with the hiring team, People Operations team and all stakeholders involved in the process
Why you’ll love it here
- Work with other talented, ambitious international colleagues who love their craft
- A modern and well-equipped work environment
- Flexible working hours
- A medical healthcare plan and annual health check-up
- A friendly bunch of colleagues
What we believe in
- We cultivate teamwork and a trust-based working culture
- We celebrate diversity and continuous improvement
- Giving our employees the opportunity and create for their own success
About Omise
- Founded in 2013, 400 people
- Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, Malaysia and Vietnam
- Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and more
- Won Digital Startup of the Year at Digital Thailand Big Bang 2017
- Won Forbes Japan Startup of the Year 2018
- Won 3 awards from International Business Magazine Award 2020
- Most Innovative Electronic Payment Platform for Singapore
- Most Innovative Seamless Transactions Provider for Singapore
- Best Payment Solutions Provider in Singapore
- Won Mizuho Innovation Award 2022 (Q2)
Life at Omise
Nearly 400 Omi-squad work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers.
Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work.
At Omise, we empower people to embrace project-ownership and take initiative. We love to see Omi-squad act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow Omi-squad are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.
People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us.
We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 27 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.
Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.
