Job description
- Provides first line ticketing support for our end-users in all ICT infrastructure domains via our ticketing tool or providing telephone support.
- Delivers standard changes for all our end users (install workplaces for Mebane, creation of new, exit users, access requests for the rest of the group)
- Interact remotely with different ICT teams within Lotus
- Deliver onsite support in Chonburi for ICT devices, printers, label printers, and scanners
- Deliver onsite support for network issues through collaboration with the Belgian network team (configure switch, troubleshooting switch, or WIFI)
- Deliver onsite support for installing specific software or ICT equipment
- Support complex issues or non-standard changes in close collaboration with the Belgian ICT team
- Interact with the service desk of our prime suppliers to follow up incidents in their domain
- Cooperate in ICT Projects
Profile
Excellent broad ICT infrastructure knowledge with hands on experience of
- Windows 11, Office, printing, AD, intune;
- Cloud connectivity (office 365), hardware are considered a plus;
- Other ICT infrastructure domains (Servers, storage, virtualisation, network …)
Education (diploma): Degree in IT or equivalent experience; Certifications are considered a plus.
Language: English (Full Professional Proficiency); Spanish (Full Professional Proficiency is preferred, but not required)
Personal skills & work attitude:
- Works independent;
- Excellent communication skills (able to compile, synthesise and present facts clearly);
- Finds it easy to absorb and transfer knowledge;
- Pro-active and Hands-on approach;
- Flexible and with a natural drive to continuously improve processes and way of working;
- High level of self-confidence, creativity and accuracy;
- Stress resistant and able to cope with continuously changing situations;
- Willing to travel (3X times a year)
Offer
A compelling function with responsibilities, space for initiative and taking ownership, and the possibility to develop professionally and personally.
A dynamic working atmosphere in a family business with clear international growth ambitions.
A strong corporate culture of Team spirit, Open Dialogue and Passion, in which quality and professionalism are highly valued.
A competitive salary, complemented by a comprehensive package of fringe benefits.
