The Fulfillment and Logistics Manager (E-commerce) is a critical role responsible for overseeing the entire digital e-commerce fulfillment loop, from warehouse operations and inventory management to last-mile delivery. This position demands a deep understanding of e-commerce logistics, particularly in managing high-volume periods like "Double Digi Days" and other online events across major platforms such as Lazada, Shopee, and TikTokShop. The successful candidate will optimize operational efficiency, manage third-party logistics (3PL) providers, and ensure seamless collaboration with various commercial teams to achieve exceptional customer satisfaction in the fast-paced e-commerce environment.

What You'll Do

E-commerce Warehouse Operations & Double Digi Days Management:

Manage and control all aspects of e-commerce warehouse operations, ensuring efficient workflow and readiness for peak sales periods like 7.7, 8.8, 11.11, and other platform-specific campaigns on Lazada, Shopee, and TikTokShop.
Develop and implement strategies to optimize warehouse performance, focusing on rapid order processing and dispatch during high-demand events.
Proactively identify and resolve warehouse-related issues, especially those impacting e-commerce fulfillment speed and accuracy.
Drive process improvement initiatives to reduce costs, minimize lead times, and enhance overall efficiency within the digital e-commerce fulfillment cycle.
Maintain a safe and healthy work environment by establishing and enforcing safety standards and procedures in compliance with all relevant regulations.

Third-Party Logistics (3PL) Management:

Oversee and manage relationships with third-party logistics (3PL) providers, ensuring their performance and quality meet agreed-upon service levels and enhance the end-customer experience.
Negotiate contracts and manage service agreements with 3PL partners to optimize delivery efficiency and cost-effectiveness for e-commerce shipments.

Cross-Functional Collaboration & Stakeholder Management:

Collaborate closely with key commercial teams, including E-commerce Operations, Key Account Management (KAM), Supply Chain Planning, and Inventory Planning, to align fulfillment strategies with sales targets and inventory availability.
Work with Marketing and Customer Service teams to monitor customer requirements and ensure the highest level of service quality, especially during promotional events.
Conduct thorough investigations and implement solutions to address customer concerns related to fulfillment and logistics.

Fulfillment Loop & Inventory Management:

Plan and manage the full loop of digital e-commerce fulfillment, encompassing inbound logistics, warehousing, order picking, packing, and outbound transportation.
Manage warehouse inventory and utilize Warehouse Management System (WMS) programs to control stock levels, track and trace shipments, and meet delivery KPIs.
Coordinate with Regional Teams to address WMS-related issues, ensuring system efficiency for e-commerce operations.

Team Leadership & Development:

Develop, coach, and train warehouse staff to enhance performance and build their capabilities, particularly in handling e-commerce specific demands.
Foster a positive and high-performing team environment.

Compliance & Safety:

Supervise and ensure that all team members adhere to Standard Operating Procedures (SOPs) to meet company objectives and maintain safety standards.

Financial Management:

Analyze costs and control profit and loss related to fulfillment and logistics, including investment planning for e-commerce infrastructure.

Continuous Improvement & Performance Tracking:

Continuously monitor roles and work areas, implementing improvements to enhance efficiency and effectiveness while complying with company and legal safety requirements.
Track performance metrics and follow up on Key Performance Indicators (KPIs) to ensure accountability and progress across all fulfillment activities.

Bachelor's degree or higher in Engineering, Logistics Management, Supply Chain, or any related field.
At least 5-7 years of direct experience in Fulfillment, Warehouse Management, or Supply Chain Management, with a strong focus on digital e-commerce operations.
Proven experience in managing e-commerce fulfillment for platforms like Lazada, Shopee, and TikTokShop, especially during major sales events ("Double Digi Days" and others events).
Direct experience in 3PL business management is essential.
Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies specific to e-commerce logistics.
Strong communication skills in the English language are a must.
Excellent data analytical skills.
Strong leadership and presentation skills.
Proficiency in project management and process improvement strategies.
Able to work at Pathumthani province.

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