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Customer Window/Customer Quality Management Staff

Bosch
Nikhom Phatthana
Full time
4 วันที่แล้ว
Company Description


“The Bosch Group is a global leader in technology and services, achieving annual sales of approximately 90 billion euros and employing over 400,000 associates worldwide.

With operations in around 60 countries through 470 subsidiaries and regional companies, Bosch is a major player across four key business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Driven by a commitment to connected living, Bosch develops innovative solutions that improve quality of life globally.

Bosch Automotive Thailand is a key player in the automotive sector, offering a wide range of products and services, including advanced braking systems, vehicle motion components, powertrain solutions, and technologies for electric and hybrid vehicles. With a focus on sustainability and innovation, Bosch Thailand supports the transition to electric mobility and the development of connected, automated, and personalized automotive technologies. The company has achieved significant growth, with a strong commitment to quality, safety, and environmental responsibility. Bosch continues to play a crucial role in Thailand’s automotive industry and its efforts toward decarbonization and sustainable mobility.

We are a dynamic and rapidly growing company committed to innovation and excellence in our industry. Our team is passionate, forward-thinking, and dedicated to achieving our mission.

As we continue to expand, we are seeking a vibrant and proactive talent to join our team.”


Job Description


Customer & Process Quality Control Responsibilities:

  • Serve as primary point of contact for customer quality-related communications.

  • Prepare and submit essential quality documentation, including PPAP, APQP, PSW, and PCR/ECR.

  • Act as 8D coordinator, managing customer complaint investigations, coordinating with internal teams, and updating relevant Bosch plants (including IQIS input).

  • Coordinate QMM ECR and concession activities with both internal stakeholders and customers.

  • Support customer audits conducted at the company.

  • Collaborate in defining product-specific characteristics at customer touchpoints.

  • Assist with trial events, inspection reports, sample submissions, and joint verifications.

  • Provide monthly inspection reports and updates to customers.

Additional Responsibilities:

  • Analyze defective parts, including 0-km claims, internal failures, and other part issues.

  • Lead containment actions such as sorting activities, including coordination with local third-party vendors.

  • Prepare and manage external cost reports.

  • Oversee safe launch management processes for new products.

  • Provide support for customer, internal, and incoming quality issues, including coordination with external warehouses.

  • Act as DCC (Document Change Coordinator) in CC-PS.

  • Support Cpk and Cmk analysis during new model introduction phases.

  • Assist with measurement corrective actions during new model development stages.


Qualifications


Qualifications & Skills:

  • Over five years of experience in the automotive industry or a related field.

  • Strong command of 8D problem-solving methodologies and structured root cause analysis.

  • Proficient in English communication – reading, writing, speaking, and comprehension at a moderate level.

  • Demonstrated passion for continuous learning and process improvement.

  • Solid understanding of IATF 16949 quality standards and their practical application.

  • Optional language skills: Proficiency in Japanese or Chinese is an advantage.

  • Familiar with SAP systems for quality and production data management (optional).

  • Experience in data visualization and reporting using Power BI.


Additional Information


5 working days, health & life insurance, uniform, provident fund and home loan with Government Housing Bank.

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