Join us as a Customer Services Manager, where you'll lead efforts to enhance our client's customer relationships across the automotive industry throughout Thailand. In this dynamic role, you'll drive exceptional service delivery and ensure seamless customer interactions. Our culture values collaboration and inclusivity, empowering you to guide your team to grow and make a real impact. You'll foster innovation and excellence, striving to exceed expectations and drive customer satisfaction through effective leadership
Allianz Partners is a global leader in providing travel, health, and car insurance services to individuals and businesses. We are committed to delivering outstanding customer experiences and simplifying complex insurance solutions. Our culture is rooted in collaboration, trust, and inclusivity, where every employee has the opportunity to grow and make a real impact.
What You’ll Do
- Achieve key performance targets in Customer Satisfaction, Schedule Adherence, Quality, and Average Handling Time, ensuring accurate reporting and alignment with client objectives.
- Attend regular client meetings to review performance and align priorities for seamless service delivery.
- Support the team in daily operations, acting as an escalation point for customer complaints and inquiries.
- Conduct regular meetings to communicate updates, review performance, provide feedback, and set targets using data-driven insights.
- Identify and communicate ideas to improve satisfaction, processes, and team engagement, enhancing service quality through effective data management.
- Lead and model Cultural Goals to maximize staff engagement, attendance, and retention.
- Contribute to recruiting quality candidates and developing training plans to address service gaps and ensure operational readiness.
- Enhance customer interactions by implementing Conversational AI and using business intelligence for accurate data reporting and insights.
What You’ll Bring
Must Have:
- Minimum Bachelor’s degree in any field.
- 5 years in Customer Relationship Management, customer support, customer experience, or call center roles.
- 2 years in a team management position.
- Good command of English
- Familiarity with customer service technologies and tools.
- Strong communication skills for building rapport with clients and stakeholders.
- Ability to manage tasks effectively and meet deadlines.
- Flexible and responsible for outcomes.
Nice to Have:
- Skills in data reporting and business intelligence.
- Experience with outsourcing operations, BPO environments, or external support partners.
- Training and development experience.
- Experience in process improvement initiatives.
What Success Looks Like:
- Lead your team to consistently achieve performance goals and surpass customer satisfaction targets, ensuring that every interaction reflects our commitment to exceptional service.
- Drive improvements in customer service processes, reducing response times and increasing efficiency, thereby enhancing the overall customer experience.
- Build and maintain strong relationships with clients, internal teams, and stakeholders, creating a collaborative environment focused on delivering solutions and driving mutual success.
What we offer:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance
If you’re excited but unsure if you meet every requirement, apply anyway—we’d love to hear from you.
80362 | Customer Services & Claims | Professional | Allianz Partners | Full-Time | Permanent
Allianz Partners is a world leader in B2B2C insurance and assistance, offering global solutions that span international health and life, travel insurance, automotive and assistance. Customer driven, our innovative experts are redefining insurance services by delivering future-ready, high-tech high-touch products and solutions that go beyond traditional insurance.
Our products are embedded seamlessly into our partners’ businesses or sold directly to customers and are available through four commercial brands: Allianz Assistance, Allianz Automotive, Allianz Travel and Allianz Care. Present in 75 countries, our 21,100 employees speak 70 languages, handle over 71 million cases each year, and are motivated to go the extra mile to offer peace of mind to our customers around the world.
We at Allianz believe in a strong inclusive culture that encourages people to speak their minds, get involved and question the status quo. We are proud to be an equal opportunity employer and encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in.
We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.
