About Zeal Group
Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquarted in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and our Global Customer Service Hub located in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration
Goal: Be ultimately responsible for the regional business; provide leadership for the team, drive and thrive for a healthy and prosperous business growth for the region.
Key Responsibilities:
Business Growth
- Work closely with group board members to set out an effective regional marketing and sales strategy and target
- Work closely with HRM and department heads to set out clear goals for each department and align with the company target
- Gather feedbacks across departments and ensure business needs are identified and delivered efficiently
- Work closely with Group Products department for new requirement and project implementation
- Research and analyze market trend, detailed competitor analysis, adjust business strategy accordingly
- Recruit, lead, mentor and inspire Sales team (leaders and individuals) to ensure sales targets are met
Operations
- Work closely with HRM & OPM to establish effective operational structures across departments
- Work closely with Marketing department to provide sufficient resource for Business development; (offline MKT resource)
- Work closely with Operations and Client Services department to establish golden CS standard and superb client experience
- Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented ( proactive in advance with ops procedures, org structure, training and system in place to mitigate risks)
- Ensure a pleasant and safe work environment for all staff
- Provide structured reports for line managers.
Talents
- Work closely with HRM and Operational Manager to set out individual and department KPIs and review process
- Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments
- Training and exams (how to calculate P&L, how to read client and internal journals)
- Motivate team.
- Leverage individual’s potentials.
- Maintain a good talent pool for regional operation
- Adhere and implement corporate culture
Others
- Conduct/supervise regular training sessions across all departments to ensure good business knowledge across all departments
- Ensure comprehensive procedure and appropriate corporate governance are in place and accurately documented
- Approve regional OPEX
- Ensure a pleasant and safe work environment for all staff
Role Authorities (Internal and External)
Internal
- Work with HRM and propose recruitment head count plan to CSO for approval
- Approve staff spending
- Propose client compensation to Risk department
External
- Approve client entertainment spending
- Approve marketing materials
- Approve marketing spending
Requirements
Qualifications:
- Bachelor degree or above
- Minimum 3 years of experience in financial services sector
Professional Key Knowledge Area Requirement:
- Minimum 3-years of experience in management position
- A proven track record of successfully leading and motivating diverse teams
- A retail facing experience will be a plus
- Able to work full time in Thailand
- In-depth knowledge of corporate tax law
Skills & Competencies
- Solid leadership and management skill
- Able to work under pressure and great dedication
- Strong pro-activeness and problem-solving skills
- Excellent attention to detail
- Excellent communication & Negotiation skill
- Fluent in both Thai and English
