Copilot Solution Engineer

Are you inspired to help customers empower their employees, maximize the employee experience, and do great work using the devices and apps they love, now enhanced with the transformative power of AI? We are seeking individuals to guide customers through significant changes as we embrace generative AI through Copilot, Copilot+ PCs, and Windows in the Cloud. Microsoft is leading this evolution, enabling organizations to reimagine their business for success in this new era. With AI integration, physical Windows devices, as well as Cloud PCs offer unprecedented flexibility and efficiency, allowing for a seamless transition between on-premise and remote work environments. Join us in helping organizations leverage AI to optimize workflows, foster innovation, and secure their operations, all while providing a familiar and powerful Windows experience across any device.

Responsibilities

Join Our AI Business Solutions Team as a Copilot Solution Engineer

As a Copilot Solution Engineer, you will play a pivotal role in guiding customers through transformative change by leveraging the full potential of Microsoft Copilot, Copilot Chat, and broader M365 ecosystem. Your primary responsibility is to lead customers in making informed technical decisions, ensuring successful adoption and optimisation of Copilot for Microsoft 365, Copilot Studio, Agents, Agentic AI, and the Modern Workplace.

As a Copilot Solution Engineer, you will lead AI transformation engagements, such as demonstrations and pilot programs, to help win technical decisions and drive customer commitment to Copilot and Agents. You will support the AI Workforce SSP hunting effort by engaging with customer contacts, qualifying leads, and identifying partner co-sell opportunities.

Working collaboratively within a virtual team of technical, partner, and consulting resources, you will proactively engage with customers to understand their unique business challenges and demonstrate how Copilot and Microsoft 365 solutions can empower their employees, optimise workflows, and drive innovation. You will own technical discussions, lead architectural design and proof of concept sessions, and provide strategic input to shape customer solutions—ensuring seamless integration of Copilot, Teams Calling, Meetings, Teams Premium, and Frontline Worker enablement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

• Scale Copilot and Teams Customer Engagements: You will reach out to customers proactively and independently using knowledge of customer context; expertise in Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, Teams Premium, and devices; depth knowledge in Frontline Worker enablement and Viva solutions; along with other technical and industry knowledge. Leading technical discussions with customers and establishing rules of engagement (e.g., role boundaries, handoff strategies) for extended teams including partners and CSU, leveraging knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, customer investment funding [ECIFs]) and leveraging foundational knowledge of resources (e.g., roles, Microsoft Technology Center, demo sites, virtual sites).
• Build Strategy for Copilot and Teams: You will provide strategic, technical, and partner input based on Microsoft capability at the account level, leveraging knowledge of partners, open-source solutions, and competitors in the Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva solutions space. You will take knowledge of customer feedback, specific Microsoft Teams solutions, and their context in a competitive landscape and delivering core competitive knowledge back to engineering teams to enhance Microsoft Teams and Copilot capabilities and to develop compete strategies.
• Solution Design and Proof for Copilot and Teams: You will demonstrate (e.g., Architectural Design Sessions, and Proof of Concept sessions) Copilot for Microsoft 365, Microsoft Teams Calling, Meetings, devices, Teams Premium, Frontline Worker enablement and Viva products, services, and integration; presenting and applying architecture patterns for design, development, configuration, and deployment/adoption/governance planning; applying sales methodologies (e.g., MCEM); leveraging partner/customer teams as needed.
• Education: You will proactively identify learning gaps; monitoring & responding to internal tech community posts, attending community calls, sessions, hackathons, etc. Practicing expertise by communicating with customers, partners, and senior colleagues to expand knowledge of architecture and demonstrating new and updated Copilot for Microsoft 365 and Microsoft Teams products and services.

Qualifications

• Bachelors/Master's Degree in Computer Science, Information Technology, or related field and 4+ years of technical pre-sales or technical consulting experience
  • OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years of technical pre-sales or technical consulting experience
  • OR 8+ years of technical pre-sales or technical consulting experience
  • OR equivalent experience.

Additional or Preferred Qualifications (PQs)

• 10+ years of technical pre-sales, technical consulting, or related experience
  • OR equivalent experience.
• 6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant technologies or disciplines (e.g., Office 365, Power BI, Azure Architect and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.