Cluster IT Specialist

Overview of Position’s Responsibilities
As a member of a defined cluster organization, the Associate is responsible for supporting technology-related activities within the cluster.

Key Focus Areas
Contributes advanced knowledge and skill in technology and general hospitality business knowledge to support assigned property(ies) and technology Information Resources objectives. 

Responsible to the property for all technology implementation, maintenance and support (including Internet)

Stakeholders

• Cluster Team Members
• Regional IT Support Resources
• Property Management (General Manager, Director of Finance, Executive Committee)
• Infrastructure Technology Partners
• Local Hardware, Software, and Service Technology Partners

Measurements of Success

• General
  • Effective individual contributor and team player.
  • Stays current with new technology trends in the hospitality industry and the company.
  • Maintains IT facilities (e.g., computer rooms, PABX) in a clean and orderly manner.
  • Completes assigned projects within specified timeframes.
• Product
  • As per assigned responsibilities.
• People
  • Demonstrates ability to operate independently (as well remotely). 
  • Builds and maintain positive and effective relations with other members of Cluster iT team members, Regional iT, properties management team members in the cluster and technology partners, resulting in an effective work environment.
     
• Process
  • Effectively executes process and procedures for systems management including patching, pre-emptive maintenance, upgrades, backup, disaster recovery planning and testing as well as user ID management and Audit controls.

Specific Responsibilities

• General
  • Proactively seeks to achieve desired results.
  • Executes, prioritizes, organizes, and accomplishes assigned work.
  • Demonstrates and applies iT knowledge by keeping up-to-date technically and applies new knowledge to job.
     
• Product
  • Ensures stakeholder technology needs are met.
  • As per assigned.
     
• People
  • Build and maintain positive and effective relations with all the stakeholders.
  • Provides timely information to co-workers. 
     
• Process
  • Uses computers and computer systems (including hardware and software) to conduct iT activities.
  • Monitors and manages the acquisition and maintenance of property based systems.
  • Ensures that computer and network operations occur according to procedures.
  • Ensures backup/recovery functions are performed on scheduled basis.
  • Ensures administration functions for hardware, operating and application systems are maintained and completed on consistent basis.
  • Generates systems communications for property users to provide user tips, alert users of system problems and inform staff of progress or status.
     

Specific Skills & Experiences Required

• Technical Skills
  Solid knowledge of:
  • Server and Active Directory Architecture and Security implementation.
  • Windows Server Operating System and Active Directory.
  • Desktop Operating iT and Desktop Management (GPO).
  • Outlook email and approved mobile devices.
  • iT organization and resources available.
  • LAN Networks.
  • Understanding of all of the Company’s technical standards and MIPs. 
• Other Skills
  • Competent written and spoken English skills.
  • Potential leadership skills.
  • Past project management and organization skills. 
• Experience
  • One year prior experience in operating or opening one of our Company Managed Hotels alternatively prior experiences in operating or opening one of our competitor Hotels. 
• Other Requirements
  • 24X7 availability.
  • Able to operate at any part of the city that the cluster serves.
     
• Specific Skills & Experiences Desired
  • Hotel or Hospitality Management education or Bachelor’s degree level or equivalent.
  • Awareness of global hospitality technology trends.
  • Back of the house and guest facing operational and technical experience with hospitality management systems.
    
     

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.