Position Summary
Role and Responsibilities
Job summary:
The role will be providing Online Business strategist & project management to Thailand's online business strategy for both Samsung.com and Other online platforms such as Pureplayer and 3PD to maximize the performance of Samsung Thailand's online business. You will also lead the various projects that are created by both internally (Locally) and/or externally (Suwon Office & SEAO Office) in order to develop / improve our internal process that will ultimately lead to maximized satisfaction of our consumers.
Responsibilities:
- Provide close support to the company’s top management and online group leaders to drive sales growth and deliver a premium customer experience at the Samsung Online Store. Aim to be the top-selling brand across various online platforms in Thailand, leveraging Samsung's wide range of product portfolios.
- Develop a deep understanding of current business trends in Thailand, both online and offline, alongside a strong recognition of global business trends. This knowledge will be used to adapt and forecast market conditions for the short, mid, and long term.
- Structure strategies to support continued growth in the direct-to-consumer e-commerce business, with a particular focus on developing and optimizing the user experience. Oversee various projects aimed at maximizing customer satisfaction, whether created locally or globally, by organizing task forces and leading them to success.
- Create exclusive business reports for top management, the online group head, and other relevant management personnel, detailing current business performance backed by clear data analysis of past and present results. Present future business options considering various factors, negotiating with stakeholders from other business units and support functions to enable timely business decisions.
- Maintain and track historical data for further analysis to be utilized internally and externally.
- Utilize data and analytics from various sources to provide proactive insights to management and cross-functional partners, tackling problems and developing solutions independently and creatively.
- Offer thought leadership and innovate through process optimization initiatives, including the implementation of e-commerce software and other industry best practices.
- Establish strong working relationships with cross-functional stakeholders in the IM & CE business division while aligning with the Corporate Marketing team on centralized elements of the e-commerce strategy and platform. Create a roadmap that the local market can use to enhance overall performance and achieve designated targets.
- Collaborate in the development and execution of strategic and tactical business plans with other members of the cross-functional team supporting the e-commerce strategy.
- Partner with key cross-functional teams to ensure that all relevant organizational goals and implications are incorporated into e-commerce projects, advocating for cross-product integrations and cross-selling.
- Build and lead a cohesive team of internal and external personnel to effectively develop e-commerce solutions and enhance the capabilities of the Online Business team.
- Perform other duties as assigned by management or direct supervisors.
- Led new and current process standardization projects and adoption of tools to enhance sales productivity and accelerate transformation ensuring alignment to Samsung strategy
- Orchestrate Online business operations to drive alignment with management on new process decisions and ensure alignment with Samsung guideline and timeline
- Perform ad-hoc database queries to support business needs. Runs and maintains various access databases, typically tools specific for teams or functions.
Qualifications:
- Excellent command of spoken and written Korean & business level of English is a must.
- Bachelor’s degree or Master’s degree in Business, Information Technology or related field
- 10+ years in B2C market (preferable on e-commerce experience) and experience directly/indirectly on Sales / Trade marketing / Product marketing / Sales management / Channel management with strong knowledge of e-commerce metrics and including 3-5 years of supervisory/leadership experience or equivalent
- Solid understanding of the metrics that drive value in an e-Commerce business, including traffic metrics, inventory turns, etc.
- Proven success in leading a team to develop a comprehensive business plans that are integrated across multiple consumer touch points, including at point-of-purchase.
- Strong business acumen and analytical skills with ability to synthesize data to drive strategic decision making
- Strong decision-making skills and an understanding of where projects fit into overall Company and category strategies
- Interpersonal savvy: an ability to effectively work with and connect with all levels throughout the organization across various functions and geographies
- Results-oriented, having held leadership roles and built and developed high performing teams
- Experience working on cross functional teams to drive internal process and strategy improvement
- Proven ability to collaborate and manage multiple projects while meeting tight deadlines required
- Technical creative, methodical, and passionate about UX and using data to orchestrate e-commerce growth
- Strong data visualization skills and ability to effectively communicate performance and business impact to the broader business
- Inventive problem solver, highly collaborative, and have a high level of accountability
- A deep attention to detail and dedication to accuracy and precision with excellent written and verbal communication skills
Experience with Analytics tools (i.e., Google Analytics, Adobe Analytics or similar) and familiarity with common CRM technologies, Extensive knowledge in e-Commerce Platforms
Skills and Qualifications
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