Job Description
- Guide enterprise partners through their onboarding, integration and development journey with Shopee via Open API. Lead relevant communications with internal and external stakeholders to ensure each integration’s success
- Act with a sense of urgency and ownership when issues regarding integration and connectivity occur. Being a problem solver and communicating effectively with partners to ensure continued partners’ success and the highest support quality
- Drive and own high-level strategic initiatives, and at the same time, hands-on with the ability to roll up your sleeves and get things done.
- Analyse, align and evaluate business requirements, feasibility and value of the feature requests with both business and regional product teams in Singapore and Shenzhen to deliver a comprehensive and accurate Business Requirement Document (BRD)
- Perform User Acceptance Test (UAT) for newly implemented functions
-
Design and generate training materials for internal and external users
- Minimum 2 years experience working in operational, system implementation or technical support roles.
- E-Commerce, Internet service industry or API-connectivity experience is a plus
- Postman, SQL skills are plus
- Detail-oriented with a demonstrated ability to self-motivate and follow through on projects
- Self-starter and a quick learner, independent and flexible, with strong customer focus
- Strong stakeholder management skills with a customer-oriented and execution-focused mindset
- Strong verbal and written communication skills and English speaking is a must to collaborate with internal stakeholders
- Ability to work in a fast-paced and dynamic environment
Report job