Responsibilities
About Our Team TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. Responsibilities: - Manage a designated book of non-commerce businesses (including Hotel & Restaurants, Beauty clinic, Hospitality services, Automotive, Real estate, and other non-E commerce businesses) to achieve quarterly revenue & product adoption targets. - Identify and acquire new potential high-value clients across non-commerce industries to the TikTok ads platform to achieve acquisition targets. - Build and maintain strong, long-lasting relationships with clients in your book of business. - Understand client goals and objectives to provide tailored TikTok advertising solutions. - Oversee the implementation, optimization, and performance analysis of advertising campaigns on TikTok platform. - Provide strategic guidance to clients on advertising best practices and TikTok platform capabilities. - Proactively address client concerns and challenges to maintain high client satisfaction and retention rates. - Ensure compliance with TikTok Ads policies and guidelines in all client interactions and campaign executions. - Collaborate and communicate effectively with external customers and internal stakeholders (Ads Policy, Finance, Product, etc.)
Qualifications
Minimum Qualifications: - At least 3 years of experience in Account Management or Business Development within digital marketing or non-eCommerce industries. - Proven track record of acquiring new business and meeting/exceeding revenue targets in the markets. - Demonstrated ability to identify and execute upsell/cross-sell opportunities to maximize account growth. - Strong communication, negotiation, and relationship-building skills, with solid organizational and analytical abilities to interpret data and market trends. - Ability to work cross-functionally and thrive in a fast-paced, agile environment. Preferred Qualifications: - Familiarity with the TikTok Ads platform and other major digital advertising tools - Experience with non-eCommerce industries, bringing creativity in hunting and acquiring new accounts. - Strong problem-solving and creative thinking skills, with the ability to adapt quickly in a rapidly changing environment. - Proven ability to collaborate effectively across departments to achieve common goals. - Excellent verbal and written communication skills, with the capability to simplify technical concepts for non-technical stakeholders.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
