Key Responsibilities
- Communicate professionally with HR clients via LINE OA and LINE OpenChat, providing clear and accurate information
- Provide first-level support for issues related to the FutureSkill for Business platform to HR and corporate learners
- Coordinate with the development team when bugs or technical issues are reported, and follow up until resolution
- Prepare and deliver documents such as attendance reports, learner lists, and course certificates to clients
- Manage relationships with small business clients, ensuring a positive user experience and fostering long-term engagement
- Support the AE team by gathering and summarizing customer feedback and insights to help improve the platform
- Assist with general support tasks related to B2B client services, in alignment with the goals of the Customer Experience Team
Qualifications We’re Looking For
- Bachelor’s degree in any field
- Strong communication and coordination skills, both in writing and when explaining technical information
- Fresh graduates are welcome, or applicants with up to 1 year of work experience
- Detail-oriented, responsible, and able to follow through on assigned tasks
- Good time management skills and ability to prioritize work effectively
- Proficient in Google Workspace (Docs, Sheets, Slides)
- Understanding of Learning Management Systems (LMS) or experience working with development teams is a plus
- Positive attitude toward customer service and a willingness to learn and grow
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