Monitor and drive sales performance, track key performance indicators (KPIs), and set sales targets for the store and individual team members.
Drive sales performance by having experience in frontline roles and meeting targets.
Co-control work instructions with Warehouse & Logistic team, which involves extracting and managing the control and monitoring of backend operations.
Monitor and optimize inventory levels to meet customer demands and minimize stockouts. Implement inventory control measures, conduct regular stock counts, and coordinate with merchandising teams to ensure accurate stock replenishment.
Ensure exceptional customer service standards are maintained throughout the store. Monitor customer feedback, address inquiries and complaints promptly, and implement initiatives to enhance the overall customer experience.
Utilize retail technology systems, such as point-of-sale (POS) software, inventory management tools, and customer relationship management (CRM) systems, to optimize operational processes, track performance, and generate reports.
Assist in developing and managing budgets for various operational expenses, including staffing, supplies, and maintenance. Monitor expenses and identify cost-saving opportunities.
Be prepared to handle unexpected situations, such as emergencies or customer complaints, with professionalism and efficiency.
Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
At least 8 years of experience in Sales or acting as Senior Sales & Retail Operations Manager is a must.
Very in-depth retail understanding and ability to influence with strong commercial awareness.
Proven experience in retail operations, preferably in a supervisory or managerial role.
Analytical skills to interpret data, identify trends, and make data-driven decisions.
Ability to juggle multiple priorities and work in a challenging environment.
Able to understand and analyze profit and loss for proposing commercial action,.
Strong business acumen and analytical skills and sales report.
Excellent interpersonal, written and presentation skills.
Problem solving skill.
Work under pressure.
Excellent communication skills and ability to engage various audiences across multi-cultures.
Job skills required: Sales, Problem Solving, Compliance
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