Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
JOB POSITION : SENIOR OUTSIDE SALES (CHINESE DESK)
YOUR ROLE: As a Seenior Outside Sales (Chinese Desk) you will be responsible for develop and implement effective sales strategies to achieve sales targets and increase market share. You will need to focus mainly on Chinese customers.
WHAT ARE YOU GOING TO DO?
Act on action plans produced by Sales Action Planning including understanding the contract terms and conditions of the customer.
Regular customer contact by phone, emails, entertainment, or visits when appropriate.
Update knowledge of customers’ needs and requirements, the business situation, their market/industry information, their buying and sourcing patterns (booking prospects), pricing policies, competitors’ activities, customer allocation, equipment, and logistics etc.
Provide regular updates on network and service products via product brochures and presentations.
Update customers on the company policy and act on conference initiatives when appropriate.
Review customers’ feedback on service quality.
Register customer complaints in the complaint’s logbook and action as and when required with feedback to the customer.
Prepare and present regular sales reports, forecasts, and analyses for senior management.
Work closely with the operations, marketing, and customer service teams to ensure seamless service delivery to clients.
Manage all customer interface activities and ensure that they are handled efficiently.
Utilize language skills, and cultural knowledge to effectively communicate and engage with Chinese clients.
Receive, and qualify in priority customers’ requests and process their requests.
Plan and conduct commercial visits according to the commercial action plan and produce a visit report.
Ensure follow-up on her/his customers' portfolio payments and contribute to recovering unpaid debt.
Participate in commercial events and develop a professional network within her/his commercial area.
Participate in establishing the Commercial action plan and ensure the right customer segmentation is selected.
Ensure update of commercial data in the information system.
WHO ARE WE LOOKING FOR?
Minimum Level of Qualification:
Minimum 3 years of sales working experience in the shipping/forwarding industry.
Minimum bachelor’s degree / University graduated
Professional Skills:
Good command of spoken and written Chinese, English and Thai.
Excellent interpersonal, negotiation, and presentation skills.
Established a network of contacts within the shipping and logistics Chinese industry.
Deep understanding of Chinese business culture and practices.
Knowledge shipping/forwarding industry is preferable
Personal Qualities:
Willingness to travel frequently to meet with clients and attend industry events.