At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We’re proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.
What You’ll Do:
As a Senior Account Manager – Retail & BSC, you will drive growth and build lasting partnerships with key customers. You’ll oversee the implementation of Diversey’s hygiene and cleaning programs, ensure top-notch service delivery, and identify opportunities to expand our solutions for long-term success.
Responsibilities:
Account Management & Business Development
- Manage and develop strategic key accounts in Retail and BSC sectors, achieving sales and service KPIs.
- Build and maintain long-term customer relationships with decision-makers, procurement teams, and operational stakeholders.
- Identify opportunities to expand product usage, introduce new solutions, and drive contract renewals.
Operational & Service Excellence
- Ensure implementation of hygiene, cleaning, and food safety programs according to Diversey standards.
- Partner with the Technical Customer Service (TCS) team to address customer service requirements and resolve operational issues.
- Conduct regular site visits, audits, and performance reviews with clients to ensure service quality and satisfaction.
Business Planning & Reporting
- Prepare and execute account plans, sales forecasts, and performance reports for assigned key accounts.
- Monitor competitor activity, market trends, and provide feedback to sector leads for strategic planning.
- Collaborate cross-functionally with Marketing, TCS, and Supply Chain to support successful account delivery.
Requirements:
- Bachelor’s degree in Business, Marketing, Chemical Engineering, or related fields.
- Minimum 5 years of experience in Key Account Management, B2B Sales, or Customer Management.
- Background in Retail, Facility Management, Cleaning & Hygiene Solutions, or FMCG is highly preferred.
- Proven track record in driving account growth and managing long-term client relationships.
- Strong negotiation, communication, and problem-solving skills.
- Proficiency in MS Office (Excel, PowerPoint, Word) and basic English communication.
- Willingness to travel for customer visits and site reviews.
Some Benefits of Working with Us:
- Competitive salary and bonuses
- Competitive health + wellness benefit plan
- Continuous professional development with many opportunities for growth
- Provident fund
- Hybrid work arrangement
We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
This is a fantastic opportunity to build your career with a company who are experiencing rapid growth.
At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.