- Report directly to Rooms Division Manager and work closely with HR and Finance on manpower and budgeting needs.
- Plan, organize, and supervise day-to-day operations of the security department, ensuring all activities meet performance and safety standards.
- Develop, implement, and update SOPs for security and crisis management in alignment with IHG and local regulations.
- Lead and train security personnel, including senior team members, while maintaining discipline, loyalty, and compliance with policies.
- Oversee emergency preparedness, including drills, fire safety, and first aid procedures.
- Monitor surveillance systems (CCTV, fire panels, alarms) and ensure proper documentation and investigation of all incidents.
- Coordinate with local authorities in crime, accident handling, and special event security planning.
- Ensure high visibility of security staff in guest and public areas without compromising guest comfort.
- Conduct risk assessments and safety audits of the property, including hazardous areas and guest room safety.
- Promote a culture of safety and OH&S compliance, ensuring all team members follow occupational health and safety procedures.