Major Responsibilities:
Client Experience & Service Excellence
- Greet and welcome clients with warmth, professionalism, and genuine enthusiasm
- Deliver exceptional service at every touchpoint, ensuring a luxurious and personalized shopping experience
- Maintain a refined, elegant, and customer-centric environment that reflects our brand values
Sales & Client Relationship Management
- Understand customer needs and provide tailored product recommendations to drive sales
- Foster strong, long-term relationships through consistent client communication and post-sale follow-up
- Proactively address client inquiries and resolve concerns with discretion and efficiency
- Share customer insights and feedback with store management to enhance the overall client experience
- Contribute to the execution of sales plans and store targets
- Actively participate in in-store events, marketing activities, and promotional campaigns to enhance brand visibility
Store Operations & Visual Standards
- Support the smooth execution of daily store operations, including opening and closing procedures
- Uphold brand standards through impeccable store presentation and visual merchandising
- Participate in stock management activities, including stock transfers, monthly inventory counts, and preparation Perform other duties as assigned to support the team and ensure a seamless store operation
- Minimum of 2 years’ experience in high-end fashion, luxury retail, or a related client-facing role
- Passion for luxury, craftsmanship, and delivering an exceptional client experience
- Fluent in English; proficiency in additional languages is a strong advantage
- Impeccable grooming, presentation, and a refined personal style consistent with luxury brand standards
- A collaborative team player who embodies the values and spirit of the Hermès Maison
- Strong interpersonal and communication skills with the ability to build lasting client relationships
- Professional, client-focused, and solutions-oriented, with a proactive and positive attitude
- Self-motivated with the ability to work independently while contributing to a team dynamic
- Flexibility to work a retail schedule, including weekends, public holidays, and variable shifts