As a Program Manager, you will be responsible for one Customer Program consisting of customer support services, purchasing, warehouse management and other contract compliance activities. You will coordinate purchasing, customer services, vendor relationships and warehousing activities in accordance with company policies, procedures and principles.
Responsibilities:
- Confers with customers on programs performance and evaluate areas for improvement and expanded services.
- Administers on-site human resource activities as required.
- Monitors programs effectiveness and prepares monthly reports, including cost, performance, service quality and improvements.
- Analyzes supplier performance and makes recommendations on new agreements.
- Advises and trains employees on methods and use of equipment in handling, storing, maintaining and delivering of stock material.
- Reviews program performance metrics with site, including inventory turns, delivery, savings and stockroom fill rates, cost savings and areas for improvement.
- Monitors account receivables and takes action.
- Ensures proper implementation, participates in review to verify effectiveness, and identifies opportunities for improvement of quality systems.
- Responds to audit findings and implements appropriate actions.
- Coordinates vendor information sharing activities with customer, including new product launch, value-added and cost savings initiatives.
Qualifications:
- Bachelors’ Degree required
- 5 years required; 7 years preferred of related experience
- Strong written and verbal communication skills
- Strong presentation and interpersonal skills
- Strong persuasion and skills
- Strong computer skills
- Strong math and analytical skills
- Organized and detail oriented