Department Operations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Perform and lead UAT for newly implemented warehouse functions and system enhancements. Execute UAT test plans, identifying and tracking defects to ensure production readiness.
- Design and generate training materials for internal and external users, ensuring effective adoption of new features.
- Analyze, align, and evaluate business requirements, feasibility, and value of feature requests with business and regional product teams. Develop comprehensive and accurate Business Requirement Documents (BRDs) for warehouse-related enhancements.
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Drive On-Site Engagement in terms of
- Understanding business process gaps through direct observation and collaboration with ground teams.
- Driving and tracking the adoption of product features
- Supporting ground teams with configuration settings, root cause analysis, and troubleshooting related to product functionalities.
Requirements:
- Bachelor's degree in Business, Supply Chain, IT, Computer Science, Engineering or related field.
- 1 - 3 years of experience in Product lifecycle Management or Business Analysis; supply chain / Warehouse knowledge is advantageous
- Self-motivated, quick learner; resourceful in problem solving with a can-do attitude
- Good with data-driven problem solving, logical thinking
- Strong stakeholder management skills with a customer-oriented and execution-focused mindset.
- Good communication skills in Thai and English
- Ability to work in a fast-paced and dynamic environment