Department Operations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
About the Team:
Job Description:
Work cross-functionally among key local departments-Operation Excellence, Change Management, Operations, Commercial, Finance and Risk
- - to understand key business and operational processes to identify key business pain points, requirements, success metrics and business impact to be collated into a Feature Requirements Document (FRF).
- Involved in reviewing Business Requirements Document (BRD), conducting both UAT and Live and Live Testing and then work with the relevant business teams to develop implementation plans and timelines
- Prepare User guides and training material for business users and lead communication sessions to educate key users of the feature.
- Collaborate with Regional Operations counterparts to strategically identify synergies across Regional practices and relevant localisations for the Thai local market.
- Prepare key updates for senior management regarding roll out plans, feature adoption performance and improvements in operational KPIs due to feature implementation
Requirements:
- Native fluency in Thai and strong command of English (reading, writing, listening, speaking)
- Experience in product management, management consulting, strategy and operations and IT consulting related fields are preferred. New graduate is also welcome to apply.
- Have very strong project management skills including interpersonal & communication skills
- Familiar with business impact sizing studies, feasibility analyses, Product design and Process/SOP design
- A proactive, fast learner, team player and leader with ability to work and manage diverse team communities in dynamic environments
- Adept at understanding business priorities to forecasting and analyses, detail oriented, and strong problem-solving skills
- Effectively manage many diverse stakeholders across multiple business functions including cross entity stakeholders i.e. Monee and Shopee
- Strong data analysis skills to identify issues with feature adoption or to support projects that require offline data processing to be productized