Department Operations
LevelExperienced (Team Lead)
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
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Responsible for sustainable growth of SPX Express’ end-to-end workforce, with core tasks including.
- Fulfillment planning - Working with business teams on workforce planning across miles, planning necessary capacity across various hiring channels.
- Fulfillment digitization & tracking - Ensuring visibility of fulfillment performance across all of SPX, including digitization and tracking of fulfillment process.
- Fulfillment initiatives - Design/execute any initiatives to improve SPX’s ability to hire & retain workforce.
- Cost initiatives - Design/execute any initiatives to optimize workforce cost across SPX.(workforce mix, payment schemes)
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In addition to above, act as the lead of subcontractor management team, with core tasks including
- Subcontractor optimization strategy - balancing cost & fulfillment.
- Subcontractor scheme design - rates, commitments, penalties.
- Relationship management - establishing strong working relationship with senior management of subcontractors.
Requirements:
- 1-3 years of experience in key account, logistics, supply chain management or related fields
- Strategic mindset with a focus on long-term goals.
- Proficiency in Google Workspace.(e.g. Google Docs, Google Sheets, and Google Slides)
- Can do attitude, able to work in a fast paced environment.
- Fluent English communication skills.