The Operations Manager is responsible for supporting the business through the planning, organization, leadership and management of field operations with a strategic mindset and has an overall responsibility for safety, quality, and financial health of the operation. This includes managing risk, sales, service quality, personnel and business developmentand various functions such as accounting, purchasing, manufacturing, health & safety, and human resources.
- Lead execution of all operational activities determining resource requirements (demand); crew utilization, asset utilization and inventory management to positively affect EBITDA
- Ensure that the Product Line maintains its strategic focus on the provision of a quality service to customers
- Ensures the organization is optimally suited to deliver the best job execution with outstanding Service Quality and to systematically evaluate results obtained to further improve products and services. Regularly assess the resources and support required to perform a safe and high-quality job and ensure strict adherence to Service Quality and Safety Standards
- Fosters and leads continuous improvement initiatives to ensure that the internal process within the organization meet the needs of the business
- Conducts regular customer Service Quality Review meetings in conjunction with sales to ensure our services, products and technical support meet their complete satisfaction
- Ensure customer Statement of Requirements details equipment verifications and is translated into client Standard Operating Procedures
- Maintain strong customer relationships, identify customer needs, and ensure alignment with sales on pricing for all bids and quotes; offer solutions, set and manage budgets, and ensure quality of job delivery
- Provide technical support to field staff and customers prior to, during, and post job (briefing and debriefing)
- Drive forward change initiatives which enhance business performance
- Partner with sales in identifying and pursuing new business opportunities within the area
- Oversee the creation of Delivery Tickets and that all End of Well (Job) data is recorded, reviewed and approved
- Review and approve the final job summary in Weatherford Performance Tracking System; Maintaining strict adherence to Weatherford’s Delivery Ticket Process and implementation and compliance with the usage of FieldFX (where applicable)
- Manage equipment maintenance and modifications to remain in accordance with the latest Technical Manuals
- Bachelor’s degree in Engineering, Science, or related field (or equivalent experience)
- 7+ years of relevant experience in operations
- Proven track record in day-to-day operations and product-related project execution
- 2+ years of P&L management experience
- Strong financial and business acumen, including knowledge of GAAP, budgeting, and cost control
- Deep understanding of the product line, technical planning, and customer requirements
- Familiar with engineering, service quality, and sales functions
- Skilled in strategic planning, staffing, and compliance (incl. HSE)
- Strong leadership, with experience managing and coaching cross-functional teams
- Able to work under pressure and balance business/client needs effectively
- Strategic thinker with strong problem-solving and continuous improvement mindset
- Excellent communication, interpersonal, and influencing skills
- Team-oriented and collaborative, especially in a global matrix environment
- Working knowledge of systems such as JDE, Hyperion, TapRoot, PeopleSoft, Salesforce, and FieldFX (as applicable)