Coordinate, engage and facilitate the student s journey with Crimson to help them achieve their goals (this crux of the service will be provided by Crimson s world-class Strategists, Tutors and Mentors who contribute to a personalized student roadmap).
Manage a team of tutors and ensure they are utilising student hours and successfully completing session reports.
Proactively manage and foresee issues by resolving complaints or escalations in a timely manner.
What we are looking for?.
Desirable: experience in customer service, education industry or transferable role.
High level of resilience and ability to thrive in a fast-paced startup environment.
Strong problem-solving skills, with the ability to manage a range of internal and external stakeholders.
Outstanding organizational skills, with excellent written and verbal communication skills.
Collaborative, with an openness to give and receive feedback.
Why work for Crimson?.
Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work.
Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year.
1000 individual training budget per year, we love to Level Up (it s one of our core values)!.
Psychologist on staff.
Insightful fireside chats and workshops to help support our high performing and ambitious team.
Radical Candor is a feedback approach we live by.
We re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!.
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!.
Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.