Overview
We are seeking a Taiwanese-speaking Customer Service Representative to provide outstanding support to our customers through email, live chat, and outbound calls. The role involves resolving inquiries, delivering accurate information, and ensuring a positive customer experience.
Qualifications
Requirements:
- Bachelor's degree holder is required
- Minimum 2 years of working experience is a Must
Fluent in Taiwanese Mandarin (spoken and written)
Good command of English for internal communication
Previous experience in customer service, call center, or similar roles preferred
Excellent written and verbal communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and work in a fast-paced environment
Proficient with computer systems and CRM tools is a plus
Responsibilities
Key Responsibilities:
Respond promptly and professionally to customer inquiries via email and live chat
Conduct outbound calls to follow up on customer issues, provide information, or gather feedback
Identify customer needs and offer appropriate solutions or alternatives
Maintain accurate records of interactions and transactions in the system
Escalate complex issues to the appropriate departments when necessary
Meet performance targets related to response time, customer satisfaction, and quality metrics
Contribute to continuous improvement by providing customer feedback and suggestions