Department Operations
LevelEntry Level
LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Operational Support
- Assist in the day-to-day operations, all administration tasks and customer inquiries.
- Maintain accurate records and documentation related to insurance transactions and customer interactions.
- Support OIC's report submission, tracks and records all off-line sales performance, prepare OIC’s registration book
- Collaborate with cross-functional teams to identify areas for process improvement and implement solutions.
2. Marketing Support
- Support the development and execution of marketing campaigns for insurance products.
- Create and manage marketing materials, including brochures, presentations, and digital content.
- Conduct market research to identify trends, customer needs, and competitive landscape.
3. Customer Engagement
- Provide exceptional customer service by addressing inquiries and resolving issues related to insurance products.
- Assist in the development of customer communication strategies to enhance engagement and retention.
4. Data Analysis
- Analyze sales data and performance metrics to support decision-making and strategy development.
- Prepare reports and presentations to communicate findings to management.
5. Compliance and Regulations:
- Ensure compliance with insurance regulations and company policies in all operational activities.
- Stay updated on industry trends and regulatory changes that may impact operations and marketing strategies.
Requirements:
- Must hold a non-life brokerage license
- Must have knowledge of insurance and industry standards
- Experience with digital marketing and social media platforms
- Detail and deadline-oriented, inquisitive, with great follow-up and reporting skills
- Ability to work independently and manage multiple projects simultaneously
- Good written and verbal communication skills.
Qualifications:
- Bachelor’s degree in Business, Marketing, Finance, or a related field.
- Previous experience in insurance operations or marketing is preferred.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software.
- Ability to work collaboratively in a team environment and manage multiple tasks effectively.