Key Product Area: Cloud and Hybrid Cloud, Security, Collaboration Suite, Enterprise Infrastructure, Governance, Risk, and Compliance (GRC)
Similar Roles: Account Manager, Pre-Sales, Product Specialist, Business Development, Product Owner, Solution Specialist
What you will do (Responsibilities) :
- Be the main contact and trusted advisor for customers
- Understand customer business goals and recommend solutions
- Lead and work with Account Managers for smooth handoff
- Conduct quarterly business reviews (QBR)
- Monitor customer health, usage, satisfaction, and renewals
- Identify upsell and cross-sell opportunities
- Provide technical support and coordinate issue resolution
- Deliver training and workshops to customers
- Share customer feedback with internal teams
- Keep up with industry trends to improve strategies
We will require you to have (Qualifications) :
- 5+ years in Sales, Customer Success, or Account Management (B2B/Enterprise)
- Experience leading or managing a team
- Strong knowledge of Cloud, Security, and Enterprise IT
- Excellent communication with C-level executives
- Strategic, customer-focused, proactive
- Able to manage multiple projects
- Results-driven with ownership mindset
Perks and Benefits
- Flexible working hours, flexible working location including work from home options
- Travel cost support
- Access to tools and knowledge of leading technology and communities
- Opportunities to work with leading Thai and international company
- Medical coverage and life insurance
Base Working LocationMRT Samyan
Job Level
Middle - Senior Level (5Y - 8Y+ Experience)
Job Roles60% Self-contributor
40% Team leadership
If you are a motivated and customer-oriented professional looking to make a significant impact on our clients' success and drive customer retention, we encourage you to apply. Please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position.