Principal Responsibilities:
Strategic Planning
- Analysis, identify and develop appropriate Human Resources strategies to align with business strategies and ensure the effectiveness of the Hotel.
- Develop manpower budget and ensure manpower is under control within the manning established.
- Communication and Deployment of Vision, Mission, Objective and Values of the hotel group.
- Maintain harmonious employee relations and an environment is devoted to high performance.
- Advice and coordinate with management to ensure the productivity and service standards are met with hotel’s expectation.
- Introduction and implementation of Total Quality Management in operation.
- Implement, communicate and clarify any Human Resources related policies and rules and propose modifications to remain current with needs and trends.
Recruitment
- Formulation of recruitment strategies of all levels of positions to attract top talent to our Hotel
- Select recruitment agencies and extend recruitment source for critical positions
- Select and recommend recruitment tools to management to increase the successful rate of selecting right people.
- Control recruitment cost not over the budget and analyze the cost effectiveness of recruitment advertisement.
Performance management
- Implement and monitor the Performance Management System to serve as a develop tools for the talents and achieve a performance driven environment.
- Conduct Performance Management system training to new executives and department heads.
Training & Development
- Provide guidance to the Learning and Development Manager to develop training and development initiatives to maintain our competitiveness and ensure a learning and service culture is developed.
- Ensure career development policies and implements career paths for colleagues.
- Ensure all learning & development programs and initiatives are to maximize customer satisfaction, employee motivation and organizational profitability.
- Analyse training needs and ensure the preparation and implementation of training plans are designed to meet hotel’s needs.
- Personally coach executives and department heads in personnel management and training skills.
- Ensure the career development plans and succession planning of subordinates within HR Department.
Legal Requirement
- Ensure the compliance with all relevant hotel policies and procedures, local and government regulations pertaining to employment practices.
- Responsible to any labour related legal cases.
- Keep updated with the latest trends in the field of applied human resource activities, legal updates and world-wide HR trends.
- Ensure fairness in all labor related processes and management practices;
- Observe both the form and spirit of laws and governmental rules and regulations, accounting standard and company policy;
Disciplinary System
- Develop and maintain hotel disciplinary system, conduct disciplinary meetings for supervisory staff and above.
Communication
- Define, establish and maintain proper communication channels to develop an open and transparent culture.
Quality
- Promoting continuous improvement in terms of people development and process management;
- Review the VOC system with Quality Manager and make necessary correction action with concern Department Heads.
- Develop, review and implement the Key Performance Indicator (KPI) System in Hotel and ensure a well communication with all employees.
- Oversee and review the Quality League Team performance with management
- Manage and facilitate Langham Logic improvement process
- Introduce the concepts of Quality League and Langham Logic through training
- Coordinate quality audit and assessment programs
Others
- Act with integrity, including being honest and candid while still maintaining the confidentiality of information where required or consistent with company’s policy;
Requirements:
- At least 8 years solid experience in Human Resources in a luxury hotel
- Experience in conducting training activities will be an advantage
- Well versed in local and national employment ordinance
- Well versed in Human Resources Management and l Quality Management concepts
- Degree holder in HR Management or related disciplines
- Self Initiated
- Creative
- Independent & ability to work under pressure
- Strong business sense
- Pre-opening experience preferred
This position is only open to Thai nationals.
For more information about the property, please visit: http://www.langhamhospitalitygroup.com/