You are going to join the Customer Service team.
You will ensure that our customers have a smooth and pleasant journey with us by answering their questions, resolving their issues, and assisting them with some of their graphic design needs.
Customer Service Responsibilities:
Respond to customers via phone and Zendesk tickets (email / LINE / Facebook) on a daily basis, and provide guidance on our products and services
Resolve product or service problems by clarifying the customer's complaint, identifying the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution
Pass on relevant leads to the Sales team when a customer is placing a large order or requesting a custom job
Coordinate with other departments regarding complaints via our complaints dashboard, which must be completed accurately to ensure a smooth understanding of the issue
Share recurring issues with management to help identify long-term solutions and prevent future problems
Requirements:
Good command of Thai and English, both written and spoken
Strong communication skills
High motivation and absolute reliability
Service-minded attitude and the ability to work efficiently and effectively under pressure
Good interpersonal and coordination skills
0–2 years of experience in customer service (fresh graduates are welcome!)